Find answers to common questions about Equal Bio Lab products, policies, and research standards.
General Research Policy
Are these products safe for human consumption?
No. All products offered by Equal Bio Lab are strictly NOT intended for human consumption. They are supplied for laboratory research and analytical purposes only in controlled environments. Any use outside of these parameters is strictly prohibited.
Shipping & Delivery
What are your shipping times?
Orders are typically processed within 1-2 business days. Delivery times vary based on your location and the shipping method selected at checkout. You will receive a tracking number via email once your order has shipped.
Returns & Refunds
What is your return policy?
Due to the sensitive nature of research materials, all sales are final. We do not accept returns once an order has shipped. If your order is damaged or incorrect, please report it within 48 hours of delivery for a case-by-case review.
Quality & Verification
How do you verify your batches?
Equal Bio Lab is committed to the highest quality standards. Every batch undergoes rigorous verification to ensure purity and identity. We maintain strict quality control protocols to provide reliable materials for your research needs.
Customer Support
How can I contact support?
You can reach our support team at support@equalbiolab.com. Our business hours are Monday through Friday, 9 AM to 5 PM PST. We typically respond within 24 to 48 business hours.